How may I help you? Not really..

People sometimes shit on retail employees and it’s disgusting. I, however, happen to like my job. I work with a retail company that pays me higher as a supervisor than any manager at any other job I’ve ever attained. I receive health insurance and 6 weeks of vacation a year. Hell, I just completed my 5 year anniversary 2 months ago and received a free tv as my holiday gift.

 

However, the one thing that stresses me out is A. Unrealistic time frames for projects and B. Shitty customers.

Example: As a supervisor I now get to handle customer complaints. Sometimes I give in to them. Other times, I was want to yell “FUCK OFF!” and walk away.

Instead I must remain professional.

So one regular customer comes in and is rude to every sales associate. She came up to the register and tried to return a swear for not once for a 20% discount but TWICE at a 40% discount. When one of my strongest sales advisors told her “No. We don’t do price adjustments” she immediately wanted to speak to me.

Me? At the time, already irritated about life, had to deal with it. So she argued about how she’s “Trying to get a good deal.” and “Can’t I do this as another courtesy?” When I told her “No.” Then she finally asked me the question that I’ve been waiting for someone to ask me for the last 10 years.

Customer: “Isn’t the customer always right?”

Me: “No.”

The face she made was priceless. However, if you offer them a coupon while still being kind of rude back to them they’ll stop being an ass.

Except for the bipolar bitch who insists she’s “Trying to get me fired” because she’s an idiot and a half who I hope cannot breed anymore stupidity.

But hey, that’s a story for another day.

Btw, this is not to say I don’t like helping people at work. I just don’t like when people are assholes and treat me like a personal shopping slave.

Mood: Annoyed.

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Listening to: Kitchen Nightmares

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Quote:

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“Happy Holidays.. can I have a discount?”

Holiday season is absolute Hell this time of year. It makes me always wish I had made better life choices and had finished school when I was younger so I wouldn’t be where I am today. That being said, it’s not that I hate my job. I actually like my job. I love my co-workers. They make all of the bullshit that we go through somewhat tolerable. It’s the customers.

“Do you have any holiday sales?”

“This button is missing. Can I have a discount?”

“I found this on the $5 rack. So I want it for $5. It’s false advertising”.

My response?

But really my reaction is:

My company is actually pretty generous with the return policy and with coupons. But asking about coupons when you get to the register not only pisses off the people behind you, it pisses off the people who have to stand there and wait for you to find said coupon.

Not only that, then there’s the customer that wants to argue with you about every sign, every discount, etc. The only upside is now that I’m a supervisor I can tell people no. I’m just trying to get through this season smoothly.

All I do is work, work, work, work, work..

I’ve reached a point in my life where I’m (almost) ready to settle on what I would like to do for the rest of my life.

I like my job. I do. I can deal with customers asking me the same questions over and over again. I can deal with the self-entitled assholes who think that a 30 day return policy is the most asinine thing in the world. (But seriously..an entire month to return your item and you can’t find time in 30 days to return a shirt?) I can even deal with people yelling at me and being disgruntled because I couldn’t help them.

But working for my new SM has annoyed me so much that I’m about ready to quit.

It’s only been 3 months.

Today she called me “closed minded” because I mentioned a former SM in training is hiring for a DM position but I would never work for her because she was condescending. Then every time I mentioned something that happened at my former store she always had a rebuttal as if everything I said HAD to be preposterous. My patience is wearing thin and I’m over it. I’m over a lot of things, to be honest.

Mood: Surfeited

Listening to:

Quote:

…Really?

I made this long post about a crazy customer I had at work BUT my post didn’t save.

Here is the abridged version:

Customer tried to return 2 white shirts. One the shirts had sand in the pocket. Customer told us that we sold her the shirt with sand in the pocket. Customer also tried to tell us that she took pictures during the weekend and they decided to wear black. While it was hot outside. End result: We returned on shirt and she had to keep the other. The shirt was $13.73 with tax. She left the sandy shirt at the register. I donated it to I:CO.

People are so crazy.

Watching: Total Divas

Mood: Sleepy